Experiential Engagement results in Stakeholder Retention.
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Experiential Engagement
does not happen by accident - it is always by design!
No business should have to suffer churn of any kind!
We have worked with over 280,000 staff since 1998, introducing the power of personal significance to ignite experiential engagement transforming results.
We understand that complexity is the enemy of execution so our process is designed to make is easy.
The Journey to Experiential Ignition looks like this:
Connect
We unpack your current strategy and get a "behind the scenes" experience with your business to understand your challenges.
Engage
We design your strategy, aligned to your feedback and the findings, to ensure that when our ignition engagement is focused on the right challenges.
Retain
We measure the impact of the experiential engagement, taking a holistic view using multiple feedback channels to review, innovate and connect.
Don’t wait!
Create an experiential ignition today
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Experiential Solutions
The Journey to Experiential Ignition is designed to incorporate the pillars of engagement, as defined in our experiential ecosystem.
Customer Experience Strategy
A strategic engagement to create a bespoke customer experience solution designed with multiple delivery touch points to enhance service, drive engagement, and create exceptional customer experiences.
Customer Experience Journey Mapping
Customer experience journey mapping uncovers every touch point in your customer's interaction, identifying pain points and opportunities to create retention.
Customer Experience Training (Live & Online)
A dynamic blend of face-to-face sessions and interactive e-learning platforms designed to equip teams with the skills, insights, and strategies needed to deliver exceptional customer experiences - anytime, anywhere.
Training through Gamification
An interactive customer experience board game that brings CX concepts to life—engaging teams, sparking insights, and transforming service strategies through play
Customer Experience Cards Experiential Learning
CX Cards designed to engage 1:1 on WhatsApp with team to entrench learning whilst gathering insights, recognition, and collect actionable data - seamlessly delivered with robust reporting.
Voice of the Customer Experiential Feedback
A real-time feedback app that lets customers share their experiences instantly and receive immediate responses from brands—driving engagement, resolution, and continuous improvement with robust reporting.
Mystery Shopping Experiential Measurement
A real-time app that is used by trained Mystery Shoppers allowing real time rating, feedback with the ability to upload images with proof of visit through geo-tagged data - delivering instant, actionable insights to elevate customer experience and service standards.
Database Marketing & Customer Engagement
Leverage feedback-driven contact data to create targeted, personalized engagement - creating meaningful connections and marketing opportunities that drive loyalty and growth through email / text / WhatsApp.
Data & Analytics Experiential Reporting
Actionable analytics from real-time data collected from every engagement, empowering clients to track progress, identify trends, and adapt strategies as needed with agility for continuous improvement.
